Silver Ease offers convenient, reliable rides that don’t require a smartphone, making transportation accessible for everyone. You can request a ride through a live operator, our phone menu, or our online dashboard, providing flexibility to fit your needs. Our Silver Ease Guardians work behind the scenes, carefully selecting the best driver for you based on factors like vehicle size and availability. They ensure that each ride experience is seamless, from screening drivers to monitoring real-time requests, so you can always expect dependable service.
When you book a ride with Silver Ease, known for affordable senior transportation in Fort Myers, Florida, you can count on a smooth process. Call 1-855-994-4818 to speak with a friendly operator who will confirm your details and make necessary adjustments to your pick-up and drop-off locations. We provide an estimated trip cost before finalizing the booking, allowing you to make an informed decision. Once matched with a driver, you’ll receive notifications as your driver approaches, and our team stays updated on your ride to address any delays or changes.
If you forget an item in the vehicle, we’ll coordinate with the driver to retrieve it. With Silver Ease, your satisfaction and safety are our priorities, and our team is just a phone call away for any questions or concerns.
Silver Ease has established thorough protocols to guarantee that every ride meets high standards of quality and reliability. Here are a few key areas we carefully evaluate:
Location
Car Type
Driver Preferences
Ongoing Communications
No Smartphone? No Problem!
You can still request a ride for them using their landline or mobile phone number.
Once the ride is requested, they will receive an automated voice message with the ride details, including which vehicle to look out for.
If they miss the call, they can dial 1-800-836-LYFT to retrieve their ride details. Our system will automatically match their phone number to their scheduled ride.
We’re here to make transportation easy and accessible! If you need assistance, you can live chat with us in your Business Portal from 6 AM to 6 PM (business days) or reach out to our Support team (1-855-994-4818).
How to Schedule a Ride with Silver Ease On The Go
Booking a ride with Silver Ease On The Go is simple and hassle-free. Just follow these steps:
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Step 1: Call Us at 1-855-994-4818
Listen to the menu and press the option that fits your needs:
- Press 1 to request a ride from your home.
- Press 2 to request a ride from where you were dropped off.
- Press 6 to speak with a live operator for assistance.
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Step 2: Get Your Ride Details
Once a driver accepts your request, you’ll hear their name, car color, make/model, license plate number, and estimated time of arrival (ETA).
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Step 3: Be Ready for Pickup
Keep your phone handy, turn your ringer up, and keep the line free. You’ll receive a call when your driver is nearby.
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Step 4: Need to Contact Your Driver?
If you need to speak with your driver at any time, call us and Press 3.
FREQUENTLY ASKED QUESTIONS (FAQs)
The following frequently asked questions address common inquiries about the ride service to help clarify how the system works and what riders can expect.
How can rides be requested without a smartphone?
Rides can be booked by calling a live operator, using the phone menu, or through the online dashboard, offering multiple accessible options.
What safety measures are in place for drivers?
All drivers undergo screening processes to ensure safety, and rides are monitored in real time by Silver Ease Guardians.
How are trip costs calculated before booking?
An estimated trip cost is provided during booking based on distance and other factors, allowing informed decisions before confirmation.
What happens if an item is left behind in a vehicle?
Coordination with the driver is arranged promptly to help retrieve any forgotten items, providing added convenience.
Can ride details be adjusted after booking?
Yes, operators can make necessary adjustments to pick-up and drop-off locations before and sometimes during the trip.
Need help around the house? We connect you with trusted providers. Reach out to us at Silver Ease On The Go for assistance.